{"id":961,"date":"2015-06-08T15:36:02","date_gmt":"2015-06-08T13:36:02","guid":{"rendered":"http:\/\/blogs.uab.cat\/manualdestilinteruniversitari\/?page_id=961"},"modified":"2015-06-08T15:36:02","modified_gmt":"2015-06-08T13:36:02","slug":"e-mail","status":"publish","type":"page","link":"https:\/\/webs.uab.cat\/manualdestilinteruniversitari\/pagina-exemple\/model-documents\/e-mail\/","title":{"rendered":"E-Mail"},"content":{"rendered":"

A. DEFINITION<\/strong><\/p>\n

An e-mail is a form of written communication sent by electronic means.<\/p>\n

B.\u00a0STRUCTURE<\/strong><\/p>\n

1.\u00a0Subject line<\/strong><\/p>\n

Keep the subject line short and provide specific information about the content of the message. Use sentence-style capitalisation (first word and proper nouns).<\/p>\n

2.\u00a0Salutation<\/strong><\/p>\n

Tailor the salutation to the person you are writing to. The salutation generally starts with Dear <\/em>followed by a name or position and ends with a comma.<\/p>\n

Dear Marina, \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Dear Mr Davies,<\/p>\n

Dear Head of Department,\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Dear Coordinator,<\/p>\n

Less formal e-mails can also start with Hi<\/em> or Hello<\/em> followed by a comma.<\/p>\n

3.\u00a0Opening sentence<\/strong><\/p>\n

The opening sentence is commonly used to explain why you are writing. The following is an acceptable formal beginning to this sentence.<\/p>\n

I am writing to inform you that\u2026<\/p>\n

And the following is an acceptable informal beginning.<\/p>\n

I am writing to let you know that\u2026<\/p>\n

4.\u00a0Body<\/strong><\/p>\n

Formal e-mails are very similar to formal letters. Therefore, the same guidelines can usually be applied. For useful language, see Section 11.6.2(v) Body.<\/p>\n

5.\u00a0Closing sentence<\/strong><\/p>\n

The closing sentence is commonly used to offer thanks or to state what kind of response you expect. The following is an acceptable formal closing sentence.<\/p>\n

I look forward to your response.<\/p>\n

And the following is an acceptable informal closing sentence.<\/p>\n

I look forward to hearing from you.<\/p>\n

6.\u00a0Close<\/strong><\/p>\n

To close, use the formal Sincerely<\/em> or the informal Kind regards<\/em> followed by a comma.<\/p>\n

7.\u00a0Signature line<\/strong><\/p>\n

Write your first name or your full name, depending on the level of formality.<\/p>\n

*******************************************<\/p>\n

C. MODEL E-MAILS<\/strong><\/p>\n