{"id":1631,"date":"2022-03-04T12:21:27","date_gmt":"2022-03-04T11:21:27","guid":{"rendered":"https:\/\/blogs.uab.cat\/editorsweb\/?p=1631"},"modified":"2025-12-12T12:39:23","modified_gmt":"2025-12-12T10:39:23","slug":"nou-sistema-de-gestio-dincidencies-i-daltes-al-gestor-de-continguts","status":"publish","type":"post","link":"https:\/\/webs.uab.cat\/webedit\/2022\/03\/04\/nou-sistema-de-gestio-dincidencies-i-daltes-al-gestor-de-continguts\/","title":{"rendered":"Nou sistema de gesti\u00f3 d\u2019incid\u00e8ncies i d\u2019altes al gestor de continguts"},"content":{"rendered":"\n<p class=\"wp-block-uab-entradeta entradeta\">Amb el ressorgiment de la web despr\u00e9s de l\u2019atac inform\u00e0tic hem hagut de canviar els procediments per comunicar incid\u00e8ncies, peticions i altes d&#8217;usuaris. Sabem que canviar les costums costa i per aix\u00f2 us volem explicar en detall com procedir a partir d&#8217;ara segons la casu\u00edstica.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Alta d&#8217;un nou usuari al gestor de continguts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Caldr\u00e0 que empleneu el <strong><a href=\"https:\/\/tiquets.uab.cat\/servicedesk\/customer\/portal\/7\/create\/115\" target=\"_blank\" rel=\"noopener\">Formulari per sol\u00b7licitar l&#8217;alta d&#8217;una persona al gestor de continguts Oracle<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A tenir en compte:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>El formulari l&#8217;ha d\u2019emplenar una persona que ja tingui permisos al site on treballar\u00e0 l\u2019editor.<\/li><li>En el camp \u201cSite \/ Secci\u00f3\u201d podeu escriure paraules de cerca.<\/li><li>Si la persona a donar d\u2019alta \u00e9s un\/a estudiant en pr\u00e0ctiques, cal que primer la persona responsable de tutoritzar-lo demani l&#8217;alta al CAS al col\u00b7lectiu d&#8217;estudiants per accedir a Oracle a trav\u00e9s de la XPV.<\/li><li>Aquest formulari tamb\u00e9 serveix per sol\u00b7licitar la baixa del gestor de continguts.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aquest procediment tamb\u00e9 caldr\u00e0 seguir-lo en el cas de persones que tenien acc\u00e9s al gestor de continguts i no s\u2019han connectat des d\u2019abans de l&#8217;atac inform\u00e0tic. En aquest cas la mateixa persona interessada pot omplir el formulari.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comunicaci\u00f3 d&#8217;incid\u00e8ncies o de peticions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Caldr\u00e0 que empleneu el <a href=\"https:\/\/tiquets.uab.cat\/servicedesk\/customer\/portal\/7\/create\/112\" target=\"_blank\" rel=\"noopener\"><strong>Formulari per a la gesti\u00f3 d&#8217;incid\u00e8ncies del gestor de continguts Oracle<\/strong><\/a>. \u00c9s de gran utilitat que faciliteu el m\u00e0xim d&#8217;informaci\u00f3 possible. Aix\u00f2 implica:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>En el camp \u201cPlataforma\u201d cal que indiqueu \u201cOracle WebCenter Sites\u201d.<\/li><li>En el camp \u201cResum\u201d nom\u00e9s cal posar un titular del problema o un resum breu. Poques paraules, si s\u00f3n les adequades, ja seran suficients. L\u2019explicaci\u00f3 detallada cal posar-la al camp \u201cDescripci\u00f3\u201d.<\/li><li>En el camp \u201cDescripci\u00f3\u201d \u00e9s convenient que, a banda de donar totes les explicacions oportunes sobre la incid\u00e8ncia, indiqueu espec\u00edficament la URL de la p\u00e0gina concreta dins del vostre lloc web on teniu el problema o on cal fer algun canvi. Per exemple, si hi ha una incid\u00e8ncia en el llistat de graus de la UAB, indicarem que la incid\u00e8ncia est\u00e0 a la url&nbsp;<a href=\"https:\/\/www.uab.cat\/web\/estudis\/grau\/oferta-de-graus\/tots-els-graus-1345661751752.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.uab.cat\/web\/estudis\/grau\/oferta-de-graus\/tots-els-graus-1345661751752.html<\/a>&nbsp;en comptes de dir nom\u00e9s&nbsp;<a href=\"https:\/\/www.uab.cat\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.uab.cat<\/a><\/li><li>Si heu tingut problemes editant un asset, indiqueu-nos el nom de l\u2019asset que hagueu modificat. Si teniu dubtes entre diversos assets, poseu el nom dels assets amb els que hagueu treballat.<\/li><li>Les captures de pantalla s\u00f3n de gran utilitat sobretot quan es tracta de mostrar errors que us hagi donat el gestor de continguts o la p\u00e0gina web. Per\u00f2 intenteu no limitar-ho tot a la captura de pantalla, si ens podeu dir els noms dels assets o l\u2019explicaci\u00f3 del problema en el camp \u201cDescripci\u00f3\u201d, millor.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":6768,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72,5,17],"tags":[67,68,69],"class_list":["post-1631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novetats","category-preguntes-frequents","category-tutorials","tag-alta-usuaris","tag-baixa-usuaris","tag-incidencies"],"_links":{"self":[{"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/posts\/1631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/comments?post=1631"}],"version-history":[{"count":1,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/posts\/1631\/revisions"}],"predecessor-version":[{"id":6499,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/posts\/1631\/revisions\/6499"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/media\/6768"}],"wp:attachment":[{"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/media?parent=1631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/categories?post=1631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webs.uab.cat\/webedit\/wp-json\/wp\/v2\/tags?post=1631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}